I'm in AWE of this comprehensive review of Figma's S-1 IPO and integral "Customer Success" is in their model.
How to existing organizations and Customer Success teams evolve to get HERE?
Whenever I've been a part of an organization that seems to be struggling on multiple fronts, while still PUSHING new products & services to GTM, I always thought it would take ONE leader to say STOP EVERYTHING in order to rebuild properly...or at least sufficiently enough to actually build and transform.
But alas, most stay stuck "building the plane while flying" or "putting out the wild fires while planting new trees."
I'm in AWE of this comprehensive review of Figma's S-1 IPO and integral "Customer Success" is in their model.
How to existing organizations and Customer Success teams evolve to get HERE?
Whenever I've been a part of an organization that seems to be struggling on multiple fronts, while still PUSHING new products & services to GTM, I always thought it would take ONE leader to say STOP EVERYTHING in order to rebuild properly...or at least sufficiently enough to actually build and transform.
But alas, most stay stuck "building the plane while flying" or "putting out the wild fires while planting new trees."